Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you and GuestQuest(“GuestQuest,” “we,” “us,” or “our”). They govern your access to and use of the GuestQuest website, mobile-web experiences, APIs, printed kits, and any related services (collectively, the “Service”).

By scanning a GuestQuest QR code, tapping “Let's Go!,” logging into the admin dashboard, signing in as an Event Co, uploading a photo, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

1. Who May Use the Service

1.1 Age Requirements

The Service is designed for use by people of many ages — including kids at family events, weddings, birthday parties, and youth sports. However:

• Under 13: If you are under the age of 13, you must have a parent or legal guardian's permission before creating a guest session, uploading a photo, having your photo uploaded, or using any other feature. We rely on the event host and your parent/guardian to supervise your participation. A parent or guardian who allows a child under 13 to use the Service is consenting on the child's behalf to these Terms and to our collection and use of the child's data as described in our Privacy Policy.
• 13–17: If you are 13–17, you may use the Service with your parent or guardian's permission. By using the Service, you represent that such permission has been given.
• 18+: By using the Service, you represent that you are at least 13 years old (or have parental consent) and that you have the legal capacity to accept these Terms.

1.2 Admins, Hosts, and Event Coordinators

If you are setting up an event, operating the admin dashboard, or logging in as an Event Coordinator, you additionally represent that you have authority to bind the organization hosting the event and to grant the rights described in Section 4.

2. Guest Sessions and Accounts

Most guests use the Service without creating a traditional account — you simply enter a display name (and optionally an email) to start a session. If you provide an email, we may email you a magic link so your points, badges, and prizes follow you across devices. You are responsible for keeping your magic link confidential. You may remove your session by emailing hello@guestquest.app or by using any account-deletion mechanism we provide in-app.

Admin accounts require a username and password and are subject to the additional account-security obligations described in Section 9.

3. Acceptable Use

You agree not to use the Service to:

• Upload, share, or distribute any content that is illegal, obscene, sexually explicit, violent, hateful, harassing, defamatory, or invasive of another's privacy.
• Upload photos or videos of minors without the consent of the minor's parent or legal guardian, or in any setting where photography is prohibited (e.g., certain locker rooms, bathrooms, or private medical settings).
• Upload content that infringes the intellectual-property rights, publicity rights, or privacy rights of any third party.
• Impersonate another person, misrepresent your affiliation with a person or organization, or attempt to scan for, harvest, or sell other guests' data.
• Bypass or attempt to bypass any security or access-control measure, tamper with prize or points logic, or interfere with the integrity of the Service or any host's event.
• Use the Service to stalk, harass, or harm any person, including other guests, staff, or children at an event.

We reserve the right, but have no obligation, to remove any content or account that we determine in our sole discretion violates these Terms or is otherwise harmful. Event hosts and Event Coordinators also review, approve, and may reject content from their events — see Section 4.3.

4. Your Content and Licensing

4.1 You Own Your Content

Photos, videos, captions, messages, and any other content you submit (“Your Content”) remain yours. We do not claim ownership of Your Content.

4.2 License You Grant to GuestQuest

To operate the Service, you grant GuestQuest a worldwide, non-exclusive, royalty-free, sub-licensable license to host, store, cache, display, reproduce, modify (e.g., resize, crop, compress), create derivative works from (e.g., applying filters you select), and distribute Your Content, solely as necessary to provide the Service to you and the event host — including showing the content in the event gallery, leaderboard, TV display, recap emails, and any other in-product surface.

4.3 License You Grant to the Event Host

When you submit content to an event, you also grant the event host (the organization that set up the event) a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute that content for the purposes of the event and the host's post-event marketing, social media, internal communications, newsletters, sponsor recaps, and similar promotional use. This license is what lets a wedding family make a slideshow, a team board publish the end-of-season recap, or a venue re-share a highlight on Instagram.

If you do not wish to grant the host this license, do not upload the content. If you want content removed from a specific event after upload, contact the event host directly or email hello@guestquest.app and we will work with the host to honor your request.

4.4 Content of Other People

If your content includes other people — especially children — you represent that you have the necessary permission from those people (or their parents/guardians) to photograph them and upload the photo to the Service under these Terms.

4.5 Moderation and Removal

Event hosts and Event Coordinators may approve or reject content submitted to their events. GuestQuest may additionally remove content that violates these Terms, applicable law, or a lawful request from a rights-holder or court. Removal of your content is not a penalty and does not affect points, prizes already awarded, or session data beyond the removed item itself.

5. Photos of Children (Additional Protections)

Because GuestQuest is often used at family events and youth sports, we take extra care with content involving children:

• Event hosts are responsible for communicating their photo policy to attendees and for obtaining any permissions required by law or venue rules before running a GuestQuest event involving children.
• Parents and guardians control whether their child participates. A child's use of the Service is deemed authorized by their parent/guardian when the parent/guardian has consented or is present and supervising.
• We provide event hosts tools to moderate (approve, reject, delete) every photo before it appears publicly in the event gallery.
• Parents and guardians may request deletion of any photo of their child at any time by contacting the event host or emailing hello@guestquest.app. We will delete the content from our systems within a commercially reasonable time unless preservation is required by law.
• We do not knowingly use photos of children for our own marketing, model-training, or any purpose outside providing the Service to the host and the guest without explicit opt-in consent from the parent/guardian.

6. Prizes, Points, Sweepstakes, and Sponsors

6.1 No Purchase Necessary

NO PURCHASE OR PAYMENT IS NECESSARY TO ENTER OR WIN ANY PRIZE OFFERED THROUGH THE SERVICE. A purchase, payment, or subscription does not increase your chances of winning. All prizes offered through GuestQuest events (including prize-wheel spins, loot-box drops, random drops, leaderboard awards, and grand-finale prizes) are provided at no cost to participants. Where required by law, alternative free methods of entry are available by contacting the event host directly.

6.2 Eligibility

Prize eligibility is determined by the event host and may vary by event. Unless otherwise stated by the event host:

• Participants must be legal residents of the United States and at least 13 years of age (or have verifiable parental consent) to receive a prize.
• Employees, officers, and directors of the event host, its sponsors, and their immediate family members or household members may be excluded from prize eligibility at the host's discretion.
• Void where prohibited or restricted by law.

6.3 How Prizes Are Awarded

Prizes may be awarded through one or more of the following mechanisms, as configured by the event host:

• Prize Wheel: An animated prize-wheel spin triggered by completing challenges, reaching point milestones, or random selection. Outcome is determined by a weighted pseudo-random algorithm at the time of spin.
• Loot Boxes (Treasure Boxes): Virtual treasure drops triggered by point milestones, challenge streaks, or random event-wide drops. Prize tier is selected by a weighted pseudo-random algorithm.
• Random Drops: Prizes awarded at random intervals based on event-wide activity.
• Leaderboard Awards: Prizes awarded to the top participants on the event leaderboard at the conclusion of the event or a designated finale period.
• Grand Finale Prizes: Special prizes reserved for the final days of multi-day events, awarded via leaderboard placement, boosted prize-wheel spins, or random drawing.

6.4 Odds of Winning

The odds of winning a prize via prize-wheel spins and loot-box drops depend on the event host's configuration (including win ratios per tier, number of available prizes, daily and per-event caps, and total number of participants). Actual odds vary by event and change as prizes are claimed. The event host may adjust odds, prize quantities, and trigger conditions at any time during the event.

6.5 Prize Fulfillment and Value

Prize fulfillment is the sole responsibility of the event host or the named third-party sponsor — not GuestQuest. GuestQuest is a technology platform that facilitates gamification; we do not fund, stock, ship, or guarantee any prizes. Prizes may include gift cards, merchandise, experiences, discounts, or other items as described by the event host. All prize descriptions and approximate retail values are provided by the event host or sponsor and are estimates only.

• Prizes are non-transferable and may not be exchanged for cash unless expressly stated by the sponsor.
• Prizes are awarded “as is” without warranty of any kind from GuestQuest.
• The event host or sponsor may substitute a prize of equal or greater value if the advertised prize becomes unavailable.
• Unclaimed prizes may expire. Claim codes are valid for the period set by the event host (default: 30 days from issuance).

6.6 Tax Responsibility

Winners are solely responsible for any federal, state, or local taxes, fees, or other charges arising from the receipt or use of a prize. For prizes with an aggregate value exceeding $600 in a calendar year, the event host or sponsor may be required to issue an IRS Form 1099 to the winner and the winner may be asked to provide taxpayer identification information as a condition of receiving the prize.

6.7 Points and Virtual Items

Points, badges, leaderboard rankings, and other virtual items earned through the Service have no cash value, are not redeemable for currency, and do not constitute property. We (or the event host) may reset, expire, or modify point balances and virtual items at any time. Points are specific to a single event and do not carry over between events.

6.8 Sponsor Involvement and Data

Certain prizes are funded by third-party sponsors. When you claim a sponsor-funded prize, your display name and claim information (but not your email or other contact information) may be shared with the sponsoring business for verification and fulfillment purposes. Sponsor data sharing is described further in our Privacy Policy.

6.9 Anti-Fraud and Disqualification

Any attempt to manipulate, tamper with, or undermine the integrity of the prize system — including but not limited to creating multiple sessions, automating submissions, exploiting software bugs, or colluding with other participants — may result in immediate disqualification, forfeiture of all prizes and points, and suspension from the Service. GuestQuest and the event host reserve the right to disqualify any participant suspected of fraudulent activity in their sole discretion.

6.10 Limitation of Liability for Prizes

GUESTQUEST SHALL NOT BE LIABLE FOR ANY LOSS, INJURY, DAMAGE, COST, OR EXPENSE ARISING FROM OR RELATED TO THE ACCEPTANCE, USE, OR MISUSE OF ANY PRIZE, OR FROM PARTICIPATION IN ANY PRIZE-RELATED ACTIVITY. This includes, without limitation, any claims related to prize quality, delivery, redemption, or sponsor performance. All disputes regarding prize fulfillment must be directed to the event host or the sponsoring business.

6.11 Governing Rules

Individual events may publish additional official rules for their prize promotions. In the event of a conflict between these Terms and event-specific rules, the event-specific rules will govern with respect to that event's prizes. Event hosts are responsible for ensuring their prize promotions comply with all applicable federal, state, and local laws, including contest, sweepstakes, and lottery regulations.

7. AR, Face Filters, and Biometric-Related Features

GuestQuest includes optional features that process imagery on your device in real time:

• Face Filters: when you choose a face filter, your camera feed is processed locally in your browser using MediaPipe Face Mesh. Landmark points are used only to anchor a graphic overlay. No face-mesh data is sent to our servers or stored.
• AR Hunt: when you use the AR hunt, MindAR and your device camera detect a printed marker locally. Only the identity of the matched marker and your points update are sent to our servers, not the video feed.
• Find My Photos: if an event has this feature enabled, you may opt in by submitting a selfie to find photos of yourself across the event gallery. This uses face-recognition embeddings. See our Privacy Policy for details on storage, retention, and deletion, and the special consent considerations for minors.

8. Intellectual Property

GuestQuest, the GuestQuest mascots, our logos, the GuestQuest name, and the look-and-feel of the Service are owned by us and protected by copyright, trademark, and other laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service except as expressly permitted in writing by us.

9. Admin Account Security

If you have an admin account or Event Coordinator PIN, you are responsible for keeping your credentials confidential, for all activity that occurs under your account or PIN, and for promptly notifying us of any unauthorized access. We may suspend or terminate admin accounts that do not comply with these Terms.

10. Third-Party Services

The Service integrates with third-party services (including but not limited to Supabase for data hosting, Resend for email delivery, MediaPipe and MindAR for on-device computer vision, and the Instagram, Facebook, TikTok, and WhatsApp platforms for social sharing). We are not responsible for the terms or privacy practices of third-party services. Their terms and policies apply to your use of them.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, THAT PRIZES WILL BE AVAILABLE, OR THAT PHOTOS WILL BE RETAINED INDEFINITELY.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, GUESTQUEST AND ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID GUESTQUEST IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) $100.

13. Indemnification

You agree to indemnify and hold harmless GuestQuest and its officers, employees, and agents from any claim, liability, damage, loss, or expense (including reasonable attorneys' fees) arising out of your violation of these Terms, your content, or your use of the Service.

14. Termination

We may suspend or terminate your access to the Service at any time, with or without cause or notice, including if we believe you have violated these Terms. You may stop using the Service at any time. Sections that by their nature should survive termination (including Sections 4, 8, 11, 12, 13, and 15) survive.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles. Any dispute arising under or related to these Terms will be resolved exclusively in the state or federal courts located in the County of Los Angeles, California, and you and GuestQuest consent to personal jurisdiction and venue there. If any provision of these Terms is held unenforceable, the remainder will continue in full force.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top and, for material changes, notify admin account holders by email and show an in-product notice. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

17. Contact

Questions, requests, or complaints about these Terms or the Service? Email us at hello@guestquest.app.